Returns Policy

Our Policy for Returns and Refunds

If you’re not 100% satisfied with your Custom Canine Unlimited product purchase, you may return it for any reason for a full refund or exchange of equal value. Shipping costs are non-refundable.

Your purchase must be returned within 30 days of the original purchase in salable condition with the original receipt and packaging, including the Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.

Our Policy for Returns and Refunds does not apply to training, canine purchases, custom-ordered products, products sold “as is,” or products otherwise exempt from refund.

Training, Services, Items, or Products covered by a manufactures warranty or contained within a purchase contract are governed by terms contained within. See a list of Brands below

Herm Sprenger USA Inc. guarantees our products from defects in materials and workmanship. In the event your purchase does have defects please contact the retailer that you purchased it from to request a replacement. You will need to provide proof of purchase and return the defective item in order for your request to be processed. Damage caused by improper use will not be covered. Returns will not be accepted for more than a year since purchase date.
Terms of Warranty Modern Icon warrants and guarantees all products against defects in materials and workmanship for the life of the product, or for as long as the product is owned by the original purchaser, whichever is shorter. This warranty excludes damages due to normal wear, natural break down of material, and use or abuse of products. Other than as described above, Modern Icon, LLC, makes no other representations and warranties, either express or implied, including without limitation, indirect, consequential, or incidental damages, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise. Warranty Returns To return a product for warranty service or repair, please ship to: Custom Canine Unlimited 3266 Old Cornelia Hwy Gainesville, Ga 30507 Any product that is returned should be cleaned prior to shipping and include a Return Authorization form provided by Custom Canine Unlimited. Please note shipping is at the expense of the customer; additional insurance for shipping is at the discretion of the customer. If we find the product to be defective in materials or workmanship we will repair or replace it, depending on the extent of the issue, at no cost to the customer; we will then ship the product back to the address provided on the Return Authorization form. If the product has been damaged due to normal wear, natural break down of material, or use or abuse, we will contact you with the cost of repairs/replacement and wait for your authorization prior to addressing the item. If warranty requirements are not met and repairs are not authorized, the owner will be responsible for the cost of return shipping. Product Return & Exchange Policy Customers that order products from Custom Canine Unlimited may return or exchange products under the following conditions: If it is determined that Custom Canine Unlimited has shipped an incorrect or defective product, we will ship you the correct product as soon as possible. At our discretion, you may also receive a return label to return the original product. The customer will not incur any shipping fees. Any standard items purchased from Custom Canine Unlimited are eligible for return within 30 days of receipt. The items must be in original, unused, condition and free of any odors. Once your return is received you will be refunded the purchase price of the product, less any original shipping costs. You may choose to exchange your product, however we highly recommend placing a new order for the correct product and receive a return on the original product. Due to the fact our products are made by hand, a new order will ensure you receive your replacement product much sooner. If you would still like an exchange, after we receive your return and create a replacement order, you will receive an invoice for shipping the new product to you. Please note any customized items, including those with embroidery, are not returnable. To return or exchange your product(s), please contact us for a Return Merchandise Authorization form. Shipping is at the expense of the customer; additional insurance for shipping is at the discretion of the customer.

The Best Online K9 Resource

The availability of working dog resources is scarce. Couple that with GREAT and ONLINE the availability is a rarity. CCU DRIVE is the industry unicorn, and Custom Canine Unlimited has leaped to answer the industry’s calling. We are providing our members with K9 resources in the palm of your hand. We have pulled back the curtain, expanded our reach, and delivered a resource you can have anywhere you have an internet connection and device. Our videos, audio recordings, articles, and Comunity Forum provide our members full access to K9 Training Videos, Working Dog Articles, K9 Business advice, and Q&A. We keep our members fed with weekly content of various perspectives that help K9 handlers, K9 trainers, and Working Dog Business owners worldwide succeed.

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Dog Boarding

The perfect boarding solution for your agency K9 or personal working dog.  Our trained and certified kennel staff will care for your dog while you are on your much needed vacation.

Working Dogs For Sale

Tested and Selection working dogs for the task. Are selection process has yielded us a less that 1% error rate. See our inventory of single and dual purpose canines. Select your next working dog today.

K9 Training

Our most sought after service we offer. Our K9 Training are built on proven curriculums delivered by subject matter experts. 

Course Schedule

The course schedule is posted so you can plan. Register today for one of our upcoming courses before they fill up.

K9 Resource Membership

Our latest commitment to our industry. Provide the best Online K9 Resource available today. New resources posted weekly.

TRAIN HARD

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what They’re Saying

Client Testimonials

CCU is providing everything needed to succeed out in the field. It’s been great. Learned a more than I had originally anticipated. Prepare to work. And you only get what you put into it.

Andres TorresChavez

Owner, Seattle Detection K9

This course was my first and best experience in K9 Kennel training. Hands on training and clear understanding, and I will never forget my leash again. Good job guys!

Kayleigh Wessels

K9 Unit, Dubai Police Department

The experience was a good learning experience and essential for my dog team to have a productive human location search. It is a more effective way to find people and more reliable. I had a great experience and learned much from it.

Cole Denison

K9 Handler, US Army

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