All cancellations will fall under the guidance of the terms listed below.

• Booking Cancellations must be made at least 3 days before the booking start date.
• If a booking is canceled more than 3 days before the boarding start day, a refund will be issued minus a 10% refund fee.
• If a booking is canceled 3 days or less before the boarding start date, the customer will not receive a refund, and payment will be forfeited.
• Once the booking starts, the customer will not receive a whole or partial refund for early departure or unused days.

General Policy

• All cancellations must be submitted in writing via email or processed through the customer portal.
• For refund processing timelines, refer to the Refund Policy.
• A 10% refund fee applies to all refunded bookings.
• Failure to follow this policy will result in forfeiture of payment.

All cancellations for lodging bookings will follow this policy.

• Lodging Booking Cancellations must be made at least 14 days before the booking start date.
• If a lodging booking is canceled 14 or more days in advance, the customer will receive a refund minus a 10% refund fee.
• If a lodging booking is cancelled less than 14 days in advance, no refund will be issued, and payment will be forfeited.
• Once the booking starts, the customer will not receive a whole or partial refund for early departure or unused days.

General Policy

• All cancellations must be submitted in writing via email or processed through the customer portal.
• For refund processing timelines, refer to the Refund Policy.
• A 10% refund fee applies to all refunded bookings.
• Failure to follow this policy will result in forfeiture of payment.