Last updated: January 15, 2022
When you purchase product(s) on CustomCanineUnlimited.com and enroll in our CCU Autoship program, you are signing up for continuous shipments of such products and may select how often you would like your product(s) delivered to you. You may change your periodic delivery schedule at any time (including to a one-time basis), as well as your shipping address, payment method, and products included in the program.
CCU reserves the right to change CCU Autoship benefits at any time in its sole discretion, including discount amounts and eligibility used to determine discount amounts, if any; provided, however, CCU will not change the price of your next shipment once you have authorized an order as set forth in these Terms. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). Subscriptions are good while supplies last.
Notifications; Automatic Order Creation; Order Changes or Cancellation
When you place your initial order for a product and enroll in our CCU Autoship program, you will receive a notice that your CCU Autoship subscription has been created and your first order will be processed. Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed. At this time you have agreed to all CCU Autoship Terms & Conditions. Your CCU Autoship subscription will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel. You may email a cancellation request to [email protected]
For subsequent orders of products included in CCU Autoship, up to 72 hours prior to the ship date selected by you, you will receive a pre-shipment email notification reminding you of your upcoming shipment, the period available to make changes to your order and the scheduled ship date. You can edit or cancel your order during the period beginning upon receipt of such email notification and ending 12:00 AM the day preceding your designated ship date (i.e., the day prior to your ship date). If you do not cancel the order before the day prior to your ship date, your order will be authorized, and a credit card charge will be placed on the payment method used to create your subscription or updated payment method you may provide. You will see a charge on the date your subscription is due to renew. There is no need to call or update any information online when you see this charge.
Credit Card Authorizations and Charges
When you sign up for continuous shipments on CCU Autoship, you will be required to expressly agree to permit us to charge your chosen payment method on a recurring basis, as well as the amount of the charge, which amount shall be set as described below. CCU will submit periodic charges, of your choice (e.g. weekly, monthly, ect.) to your chosen payment method without further authorization from you, until you provide prior notice at any time that you wish to cancel or to change your payment method. Approximately 24 hours prior to your designated ship date, your order will be authorized, and a payment charge will be placed on your chosen payment method on the date you previously selected as your due date. Once your payment method is charged successfully for the authorized amount your order will be processed.
Pricing; Payment; Renewal; Cancellation
The amount you are ultimately charged for a product delivered pursuant to our CCU Autoship program will be the price of that item as stated in the pre-shipment email notification you receive. Your price is guaranteed up to 10% plus or minus of the subscription price you originally enrolled under. If any posted price(s) for the product(s) listed in your CCU Autoship program is/are within +/-10% of the price(s), the price of your enrollment will remain that same. However, in the event any/all price(s) of the product(s) listed in your CCU Autoship program is/are outside +/-10% you will be refunded or charged the difference for that term period. Once your chosen credit card or other payment method is successful, your order will ship. The total cost charged to your payment method for each CCU Autoship order will be the price of the item(s) plus or minus any additional fees or discounts, if applicable, plus any applicable shipping charges and sales tax. Any credit balances on your CCU customer account may be applied toward the balance of your order before charging any balance to your payment method.
The charge for each CCU Autoship item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your CCU Autoship order with the payment method you used to create your subscription, we will notify you and give you the opportunity to add another payment method in your account and to charge the payment method for your CCU Autoship order.
Your subscription will remain in effect until it is cancelled or we do no receive payment. You can cancel at any time via email to [email protected].
We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the CustomCanineUnlimited.com website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTIONS.
We may, in our sole discretion, terminate your subscriptions at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Products are only available for shipping within the forty-eight (48) contiguous US states. Your participation in the CCU Autoship program is personal to you, and you may not assign or transfer your Subscription or any of the benefits to any third party without our authorization. All returns under CCU Autoship are subject to the CustomCanineUnlimited.com Return Policy. CCU Autoship subscriptions are void where prohibited.